FAQ
Frequently Asked Questions (FAQ)
Welcome to the FormulaEmpire FAQ page! Here, you’ll find answers to some of the most common questions we receive about our products, shipping, and services. If you can’t find the answer to your question, feel free to reach out to us directly.
1. What types of F1 jackets do you sell?
We offer a wide range of high-quality, officially inspired F1 jackets. Our collection includes race team jackets, fan jackets, and custom designs for F1 enthusiasts. Whether you’re looking for a casual jacket to show your support or something more premium, we have something for everyone.
2. Are your jackets officially licensed?
Yes! All our jackets are designed with authentic F1 branding and are made using high-quality materials to ensure durability and comfort. We source our designs from reputable suppliers who hold official licenses with F1 teams.
3. How do I know what size jacket to order?
To help you find the perfect fit, we provide a detailed size chart on each product page. We recommend measuring yourself and comparing your measurements with the size chart before placing an order. If you're still unsure, feel free to contact us for guidance.
4. Can I customize my jacket?
Yes, we offer customization options for certain jacket designs! You can add your name, number, or favorite team logo to make your jacket truly unique. Please check the product page for availability and customization options.
5. Do you ship internationally?
Yes, we offer international shipping! We ship worldwide, and shipping fees will be calculated at checkout based on your location. Delivery times may vary depending on the destination, and you’ll receive tracking information once your order ships.
6. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Domestic orders usually arrive within 5-7 business days, while international shipments can take anywhere from 7-14 days depending on the destination. Please note that delivery times may be longer during peak seasons.
7. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
8. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on our shipping carrier’s website.
9. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your jacket, we offer a 30-day return policy. The item must be in new, unworn condition, and you’ll need to contact us to initiate the return process. Please refer to our Return Policy page for full details.
10. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once it has been shipped. However, we will do our best to accommodate your request.
11. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase a gift card on our website and send it directly to the recipient via email.
12. How do I contact customer support?
If you have any questions or need assistance, please reach out to our customer support team at info@formulaempire.com. We’re available Monday through Friday, 9 AM to 5 PM EST.
If you need any more information or have additional questions, don’t hesitate to contact us! Thank you for choosing FormulaEmpire – the home of premium F1 jackets.